when buying a kinah mount in ecoins the person is deceiving, he sent me ( Undead Sabertooth ) instead of ( Black Kirrus Yin ) is it possible to change it please?
Hello,
The items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.
For this follow the instructions:
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname,
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking)
- server time (for this put the mouse on the small moon/sun near the navigating map).
- chat on the screenshot must write: "You have discarded [the item]". (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT!
We will also need your character name.
+ link to the item in our game shop
Example:
the mount was purchased on March 14, is it good?
Edited by NorageplzThe item was sent to your game mail.
Have fun in game!
thank you very much for your speed
