Aion Riftshade

I tried donating today and the transaction went through, but there are still NO ecoins in my account after about 5-7 hours. Are the ecoins supposed to appear a certain number of hours or days after the payment?

Hello,

Please, contact me in PM providing the following info: 

-Account name
-bill from the transactiosn
-payment method and system
-phone number (if used)
-email
-if it was card - 4 last numbers of the card.