Aion Riftshade

For a few days/weeks, we have been observing DDOS attacks.

The consequence are 

• All the rankings of the month are false, because some players take advantage of the resets...
• EOB/JMR ratings are wrong. The T dred rankings are wrong.
• Players' GP are for some boosted by resets.  (IWW reset, EB reset, siege crash on the boss...)

Please stop resetting all instances each time because this is killing all rankings, including the general ranking of players.

It is absurd to see that the support does nothing concrete, but above all does resets which are destabilizing the rankings.

We are on a server where no PVE updates will be done.

The siege became unbalanced and increasingly empty.

Now the only meaning of this server is disappearing. What's left? wild pvp whose elyos are still under pvp buff? I already have people around me who have decided to leave the server, I'm probably one of the next to do so.*

Thank you to the support to stop resetting the cooldowns, and especially to take FAST measures against these DDOS attacks... otherwise there is no point in staying here anymore

Also, resetting cooldowns is probably one of the reasons for DDos attacks, so stop doing it...

Hello,

We do not do resets every time we do maintenance. The resets were done this time only because it was unexpected disconnection. Resets were given to everyone and everyone could go to the dungeon after it. We cannot leave the dungeons on CD after such disconnections. You talk about people who may receive extra entry, but comppletely forget about those, who could be left without anything. We know exactly what are the ddos from.

You know where the Ddos come from but for several days/weeks, these have been repeated. So what are you doing?

It is true that some may have inconveniences, but for the siege for example they suffer the consequences...

no compensation for players present and disconnected on the boss. For example for last night, you are doing a reset at 11:30pm, so we were able to observe ISs and bastions being erected at night.

People who work the next day cannot "benefit" from this action, so a difference of 200GP has occurred.

I'm not even talking about IWW CD resets where we talk about 300GP at each reset... That quickly represents thousands of GP.

By these resets you are unbalancing the GP rank, but also the rankings of the month like JMR/EOB.

As I told you, we are on a server with a decreasing population, without updates, so the peaks in attendance are only for events.

• no more pve objective (no update),
• no siege objective (asmos/elyos unbalanced),
• no monthly ranking objective JMR/EOB, Tdred... (with ddos),
• Kamar & arenes often dodge, and general rankings start to be impacted

What's left?

The best part is that no one can profit from resetting the CDs otherwise it gives a reason to crash the server. A small part of the players who undergo this, will undergo it for less time. To continue to reset, you feed the reason for these ddos  that the players suffer

Take the time to do a survey but we have an asmo elyos imbalance that has been going on for a long time. I pity the elyos for whom it must be unplayable, and for the asmos who must be bored. A REAL server rebalancing measure would be welcome, I hope that many people will react to this post...

this post is in no way to blame you, but simply to give you an awareness of the situation. We have a quality server and we thank you, but please do something about all this situation.

Hello EndOfTime 

We are working on resolving the unbalance issue and this topic is bringed up to the table every single day thinking of new ideas/improvements on how to make it faster and better so there will be no complain. Just keep in mind that we are working on it.

As for the DDOS we are also taking actions but don't forget that we have a whole server with a lot of people so we must make a step at a time very smoothly without "destroying" people's experience in the game, we are doing our best we only ask for some understanding and patience!

2 hours ago, RevreDy said:

Hello EndOfTime 

We are working on resolving the unbalance issue and this topic is bringed up to the table every single day thinking of new ideas/improvements on how to make it faster and better so there will be no complain. Just keep in mind that we are working on it.

As for the DDOS we are also taking actions but don't forget that we have a whole server with a lot of people so we must make a step at a time very smoothly without "destroying" people's experience in the game, we are doing our best we only ask for some understanding and patience!

how long you guys need to fix the balance it been over a year and yet best you came up with is a couple of 7 days item

How does resetting all CDs 10x in a week improve gaming experience?

You speak for new players? They are such a little minority. 

It is important that a quick reaction is considered, in addition some players use reset scrolls whose effect is lost by the reset. I explain myself if I use an IS scroll, I reset 1 cd, if a reset takes place, all the players recover 2 cd, and the one who paid for an additional cd does not have any. So some pay for nothing. Others profit without paying. Is this normal? The consequence is even stronger for your real customers.

To come back on the attack

No Ddos attacks were observed in the morning

Currently most players notice that resets are related to gaining GP...

Server crash :

IS reset >>GP

Eb reset >>GP

sometimes reset EOB reset >>GP

Crash Siege (sometime double siege rewards) >>GP

I am well aware that you try to stop Ddos attacks, you only have bad consequences. But at this time many players are starting to ask questions about the future of the server for the reasons mentioned above...

it's understandable that you're protecting players from crash instances with CD reset but you're killing the whole rankings, siege interest... 

you may need to think about this point of view ...

On 7/6/2022 at 6:58 PM, passthesauce said:

how long you guys need to fix the balance it been over a year and yet best you came up with is a couple of 7 days item

unfortunatelly we cannot give an exact time because it is not only up to use but to the players too, we cannot delete asmos accounts or create or force people from asmo to switch on elyos side. The only thing we can do is to try and make the people to choose Elyos side by their will.

22 hours ago, EndOfTime said:

How does resetting all CDs 10x in a week improve gaming experience?

You speak for new players? They are such a little minority. 

It is important that a quick reaction is considered, in addition some players use reset scrolls whose effect is lost by the reset. I explain myself if I use an IS scroll, I reset 1 cd, if a reset takes place, all the players recover 2 cd, and the one who paid for an additional cd does not have any. So some pay for nothing. Others profit without paying. Is this normal? The consequence is even stronger for your real customers.

 

To come back on the attack

No Ddos attacks were observed in the morning

Currently most players notice that resets are related to gaining GP...

 

Server crash :

IS reset >>GP

Eb reset >>GP

sometimes reset EOB reset >>GP

Crash Siege (sometime double siege rewards) >>GP

 

I am well aware that you try to stop Ddos attacks, you only have bad consequences. But at this time many players are starting to ask questions about the future of the server for the reasons mentioned above...

 

it's understandable that you're protecting players from crash instances with CD reset but you're killing the whole rankings, siege interest... 

you may need to think about this point of view ...

 

As The Almighty said:

On 7/6/2022 at 10:52 AM, TheAlmighty said:

Hello,

We do not do resets every time we do maintenance. The resets were done this time only because it was unexpected disconnection. Resets were given to everyone and everyone could go to the dungeon after it. We cannot leave the dungeons on CD after such disconnections. You talk about people who may receive extra entry, but comppletely forget about those, who could be left without anything. We know exactly what are the ddos from.

Besides that, no there is not only those instances that reseted, they are reseted all the instances, the fact that some players or most of them focus on those who give GP it's complete normal I'd say since most of the people are trying to get as much GP as possible to reach that 2star officer rank to get the gear, even me I'm trying this even tho I don't have enough time to play and collect all those GP (and I don't even speak about the resets that even takes or no place I have no time to do them) and still I'm not complaining because I do know it's a technical problem that unfortunately we cannot fix it just by pressing one button. But I also know that the staff is doing it's best to solve the problem and the only thing we ask from players that are complaining is to understand a little bit the situation and be a bit patience. With no offense but in case you know a better solution please, bring it up to the table.

There are a lot of complaing about the ranking system, there are a lot of complains about the Faction unbalance, there are a lot of complains about the DDOS attacks and the resets that are happening for the need in order to be able and run the server smoothly after a DDOS bcs in some cases if we don't do a complete restart of the server some files might been "damaged" therefor the gameplay will not be as smooth as people expect to. We are aware of all those complains and much more, and we are trying our best to fix them all but understand that there is no magic button that you press and fixes everything, we must think about everything, find solutions, the dev team to write all of these in lines of code something that can't be done in some hours or a day. Some players know that thing and that's why they don't complain and they are trying to understand us and still support us. Ofc not everyone has the knowledge to know about how things work but think about it.

7 hours ago, RevreDy said:

unfortunatelly we cannot give an exact time because it is not only up to use but to the players too, we cannot delete asmos accounts or create or force people from asmo to switch on elyos side. The only thing we can do is to try and make the people to choose Elyos side by their will.

lol...

You have in the past blocked the creation of elyos. Why not do the same for the asmos??

moreover, you speak of will, some asmos would like a transfer of an account on the elyos side... You can't give a time but the message speaks in months or even years...

EVERYBODY is bored in siege... take note of that

7 hours ago, RevreDy said:

As The Almighty said:

Besides that, no there is not only those instances that reseted, they are reseted all the instances, the fact that some players or most of them focus on those who give GP it's complete normal I'd say since most of the people are trying to get as much GP as possible to reach that 2star officer rank to get the gear, even me I'm trying this even tho I don't have enough time to play and collect all those GP (and I don't even speak about the resets that even takes or no place I have no time to do them) and still I'm not complaining because I do know it's a technical problem that unfortunately we cannot fix it just by pressing one button. But I also know that the staff is doing it's best to solve the problem and the only thing we ask from players that are complaining is to understand a little bit the situation and be a bit patience. With no offense but in case you know a better solution please, bring it up to the table.

There are a lot of complaing about the ranking system, there are a lot of complains about the Faction unbalance, there are a lot of complains about the DDOS attacks and the resets that are happening for the need in order to be able and run the server smoothly after a DDOS bcs in some cases if we don't do a complete restart of the server some files might been "damaged" therefor the gameplay will not be as smooth as people expect to. We are aware of all those complains and much more, and we are trying our best to fix them all but understand that there is no magic button that you press and fixes everything, we must think about everything, find solutions, the dev team to write all of these in lines of code something that can't be done in some hours or a day. Some players know that thing and that's why they don't complain and they are trying to understand us and still support us. Ofc not everyone has the knowledge to know about how things work but think about it.

I voice what many people say on the server. But few take the time to come to a forum. As far as you know, you only have a tiny fraction of player dissatisfaction Many are hoping for compensation, for my part I hope for quick action on your part.

It's bad that you take lightly my message which is the reflection of a thought mainly present.

the rebalancing ( see @passthesauce mess)   that does not happen is very damaging ..

I urge you to observe the crowds and the time people spend in the area during the siege (especially abyssal) which drops.. Server departures can open your eyes, I hope it is not too late and irreversible.

Many feel that the support ignores messages and that writing is a waste of time. I really like Euroaion server that's why I wrote all this

regards,