Aion Riftshade

I got hacked my account, I lost a lot of things, like kinha or shop points, please help me

Hello,

The security of the accounts of our players is very important to us and we do everything to keep every account safe. Even the administration don't have access to the passwords of the players.
Possible variants of "hacking":
- you gave the account to other people;
- you made same accounts (username + password combination) on ther aion servers and it was used to access your account on our server (someone used the correct password and username to enter your account).

I never gave up my account

yes it is possible that my password, was used on other server aion, the username on the other hand is different

Now that the damage is done, what’s the solution ?

no answer ? can’t you do anything ?

Hello,

We gave you the answer above. Sorry, nothing can be done with it. 

answer me please, I have trouble changing my password, that’s why I ask

still no answer? you’re not serious..

7 часов назад, Atreides сказал:

still no answer? you’re not serious..

You can change your password in your personal cabinet on our website.

Hello,

the problem when I try to change password, I get no mail, I use outlook