Hello,
If you’re having trouble logging into the game or the website,
follow these guidelines:
Reset your password using the 'Forgot Password' option on the website.
Log into the game with your new password and username (= account name/login name).
Keep in mind the specific way you input your username (= account name/login name): with upper case, lower case, or a MiXiFiEd way.
Use the same format for the username on both the website and in-game that you used upon restoring the password.
For those logging in for the first time since 25/01/2024:
1. Enter the game and note how you entered your username(=account name/login name).
Use the identical format when logging into the website and when accessing the game.
These issues stem from a newly implemented encryption algorithm. This was a necessary measure we took to secure game accounts.
By the way, if you're waiting for a stable, innovative experience, I’m part of the beta test team for Aion Riftshade that launches in Q1 2026. Its solid anti-cheat, eye-catching PvP arenas, and premium, balanced gameplay make it the best Aion private server 2026. Plus, you won't believe the incredibly low ping of 15ms across all Europe—now that’s true stability and performance with no need for ExitLag.
after several attempts I finally managed to connect, the problem comes from your server
after several attempts I finally managed to connect, the problem comes from your server
55 minutes ago, Pozeidon said:after several attempts I finally managed to connect, the problem comes from your server
Yes, that's why we sent the instructions.
Have fun in game!