Freezes with black screen

Oct 3, 2021, 04:13 PM

When playing the game and using skills on melee characters, the client becomes black for a few moments, and then return to normal. If it's not black, it is showing a game option menu opened some time ago…

What I've tried

Update windows and drivers
Run on lower resolution
Run on lower settings (default/high-end graphic, no difference)
Tried on external display with lower resolution
Window full screen, full screen

System information

OS: Windows 10 Pro (20H2)
CPU: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz 2.80 GHz
RAM: 16.0 GB
GPU: AMD Radeon Pro 560

It's a MacBook Pro running windows via bootcamp.

Do you have any idea what could be the issue?

Oct 4, 2021, 11:20 AM

Hey, there are other's players with this problem but it's because of their customized config but if you're using the default config it shouldn't be happening, can you please record a small video about this problem, please.

Oct 4, 2021, 09:39 PM

Seems that launching the client in 32bit mode resolves the issue. Will test it a bit more and record video when I get time.

Oct 5, 2021, 12:00 AM

najdan wrote:

Seems that launching the client in 32bit mode resolves the issue. Will test it a bit more and record video when I get time.

2 hours ago, najdan said:

Seems that launching the client in 32bit mode resolves the issue. Will test it a bit more and record video when I get time.

One more thtink don't forget to have your computer drivers up to the date.

(CPU AND GPU)

Oct 5, 2021, 08:53 PM

For some reason, cannot reproduce this issue any more, even after switching back to 64bit client… Drivers were all up-to-date.

Oct 6, 2021, 09:26 AM

najdan wrote:

When playing the game and using skills on melee characters, the client becomes black for a few moments, and then return to normal. If it's not black, it is showing a game option menu opened some time

В 03.10.2021 в 19:13, najdan сказал:

When playing the game and using skills on melee characters, the client becomes black for a few moments, and then return to normal. If it's not black, it is showing a game option menu opened some time ago…

What I've tried

Update windows and drivers

Run on lower resolution

Run on lower settings (default/high-end graphic, no difference)

Tried on external display with lower resolution

Window full screen, full screen

System information

OS: Windows 10 Pro (20H2)

CPU: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz 2.80 GHz

RAM: 16.0 GB

GPU: AMD Radeon Pro 560

It's a MacBook Pro running windows via bootcamp.

Do you have any idea what could be the issue?

Change to windowed mode - it will help.

Oct 6, 2021, 03:46 PM

najdan wrote:

For some reason, cannot reproduce this issue any more, even after switching back to 64bit client… Drivers were all up-to-date.

18 hours ago, najdan said:

For some reason, cannot reproduce this issue any more, even after switching back to 64bit client… Drivers were all up-to-date.

So it's fine?, good to hear if it happen again please contact me.

Oct 7, 2021, 09:08 PM

Yes, currently works perfectly.