The Forum Hierarchy:
- Community Manager
- Board Administrator
- (Super Moderator)
- Moderator
- Trial Moderator
If you need to lodge a complaint regarding a behavior or decision by any Staff Member, make sure to reach out to their superior.
1. User Accounts
- Each user is permitted a single account.
- Users should not create another account if they are unable to access the Forum (please contact Forum Support instead), or if they are temporarily or permanently banned.
- Account sharing, where multiple users access a single account, is prohibited.
- IP-Sharing: If two or more individuals share the same IP, they must inform Forum support. Failure to do so might result in being banned from the forum.
- Accounts seemingly impersonating any Staff Member (from the Forum, Support, Gameforge, or the AION Team) are strictly prohibited.
2. Forum Conduct
Usernames, post content, or links in the forum should not be:
- Insulting
- Obscene/Profane, or containing abbreviations
- Illegal
- Pornographic
- Racist
- Religious
- Defamatory/Personal attacks
- Commercial
- Political
- Advertisements
- Containing copyrighted materials
The Forum serves as a platform for communication, discussion, getting help, providing feedback, and socialization. While you may feel frustrated or angry, there are others who just want to enjoy a peaceful afternoon away from the game. Respect their wishes and views.
3. Forum Posting
Ensure your post is in the appropriate section. Titles should clearly connect to the thread's topic and its content.
Before creating or responding to a thread, remember:
- Do not report exploits or players in the Forum. Report bugs after lodging a support ticket with Game-Support.
- Avoid bypassing the forum filter.
- Refrain from reopening closed (or outdated) threads; contact a moderator instead.
- Do not reveal any personal information about yourself or others.
- Do not share any correspondence without all parties' consent.
- Avoid pushing threads (note: guild introduction threads may be pushed every 24 hours).
- Refrain from posts considered as spamming, trolling, flaming, boycotting, "quitting the game", "breaching Terms and Conditions", or disrupting forum atmosphere.
- Posts on phishing, account selling, cheats, viruses, or malicious software are forbidden.
- Do not impersonate NCSoft/Gameforge employees or other users from the game or board.
- Legal or rights discussions (e.g., basic rights, constitutional law) aren't for this board. Other platforms exist for those discussions.
- Avoid sharing links unrelated to Aion Free-to-Play.
- Complaints about ingame/forum warnings, mutes, or bans should be directed to the team, not discussed on the forum.
- Do not use usernames or company names in thread titles.
- Ensure your post is always relevant to the thread topic.
4. Additional Guidelines
- Avatars: Image dimensions must not exceed 150 x 150 pixels, and size should be under 40kB.
- Signatures: Image dimensions must not exceed 530 x 200 pixels, and size should be under 100kB.
- Text preferably shouldn't exceed five lines, unless listing characters-servers-levels-classes-races.
- Text or images shouldn't falsely indicate "This post has already been reported" or imply being reported, warned, or banned.
Bear in mind that these new rules may undergo modifications over the following weeks.
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