Display MoreHi Daeva,
With ongoing improvements to our processes, we've revised our stance on Battleping and similar software. Simply put, using these tools to access our servers is now off the table. We get it's going to bother some players, but we've got a few reasons.
Safety Concerns
We've seen a spike in account theft tied to such software. When you use these tools, it alters your IP and can mislead your location, complicating our support efforts if anything goes wrong. Keep in mind, your data runs through a third party, granting them the chance to observe everything you share.
Disruption in anti-bot measures
Feedback about in-game bots has helped us refine our anti-bot systems. However, using programs that disguise your identity is problematic, as bots also use similar software. You might inadvertently be flagged, hence, avoid using these programs for your own safety.
Not really aligned with the T&C
We've let this slide for a while, but with recent trends, we're enforcing our policies more strictly. We know many players use these tools to reduce in-game lag, and removing them might cause frustration. But we're enhancing our servers to ensure these tools aren't necessary anymore.
We hope you understand and support these changes, which pave the way for our latest anti-bot tech that aims to cleanse the servers of bots.
Display MoreHey players,
We've been closely tracking the forum and considering your feedback.
Sadly, our decision hasn't changed.
For reasons previously outlined, we can't allow software that conceals a user's real IP.
Clarification time, it appears there were some misunderstandings:
We're not going to actively hunt players using this software. But, as explained, it might lead to login issues or hinder our support in account hacks.
Feel free to contact support if you're wrongly banned for bot-usage. We'll review it and reinstate genuine players.
Using this software is at your own risk
We're in talks with software providers for potential solutions.
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