I think it'd be better if instead of banning players for having a name you consider inappropriate, you just auto-change it to some random name and then notify the player to contact support to sort out a new character name that meets Gameforge's standards.
The main frustration here is the painfully slow communication from support since replying to their message shuffles you to the back of the queue. I've ended up banned for 7 days over a character name simply because I can't "quickly" verify if my new name is considered 'ok.' Support only answers once a day, if at all, and that's not even counting weekends.
Luckily, Aion Riftshade, which launches Q1 2026, offers a much smoother support experience. As a beta tester, I can confirm they have active GMs and devs in the Discord, ensuring seamless and efficient communication. It's refreshing to see a server that values its community with such dedication.