Aion Riftshade

Hi All,

Trolls, please stay away from this one.

Any1 know what is the process to make an official complaint? Friend of mine (for real, not me) has been banned for 'ilegal' software but there is no proof, no discussion, no nothing. Just a 'ilegal 3rd party is not allowed'. He has tried with the Spanish support team(he doesn't speak english) but they keep saying the same thing (nothing can be done, blah blah blah).

I know people using 3rd party software are bad and all that, and he is the 1st one to agree to kick them all out, but he is not ! There must be a way to request the proof somehow ? Email support are just saying nothing can be done !!! Or is this guilty and you can not prove your innocence kinda company ?

4.3 Under no circumstances may the user

a) create or use cheats, mods, hacks and/or software that alter the online game experience,

6.2 if there are actual circumstances that genuinely indicate that a user has violated these Terms and Conditions of Use or the relevant applicable supplementary conditions and Rules, unless the user is not responsible for the violation:

e) exclude the relevant user, including for future cases.

6.3

Once a user has been excluded, he may not register a new user account without the prior consent of Gameforge.

3.2.2

"Content" is understood as encompassing all data, images, texts, graphics, musical pieces, sounds, sound sequences, videos, programs or software code and any other information provided by Gameforge. "Content" is specifically also understood as encompassing all offers of services made available for download.

3.2.4

The user has no entitlement to the publication of contents within the ambit of the Gameforge Services.

These are the TnC your friend signed up to.

Now if your friend is sure he did nothing wrong/against ToS, and the support is uncooperative you might try reaching to the legal deparment of gameforge with a formal notice about this matter.

If that won't resolve the situation the only [potential] solution would be going to court, and - as far my knowledge go - there was a case like that in the past (where player got unjustly banned and went to court and won after like 5 years and got unbanned)

Quote from under1rooftop

4.3 Under no circumstances may the user

a) create or use cheats, mods, hacks and/or software that alter the online game experience,

6.2 if there are actual circumstances that genuinely indicate that a user has violated these Terms and Conditions of Use or the relevant applicable supplementary conditions and Rules, unless the user is not responsible for the violation:

e) exclude the relevant user, including for future cases.

6.3

Once a user has been excluded, he may not register a new user account without the prior consent of Gameforge.

3.2.2

"Content" is understood as encompassing all data, images, texts, graphics, musical pieces, sounds, sound sequences, videos, programs or software code and any other information provided by Gameforge. "Content" is specifically also understood as encompassing all offers of services made available for download.

3.2.4

The user has no entitlement to the publication of contents within the ambit of the Gameforge Services.

These are the TnC your friend signed up to.

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He totally agrees to the rules but he did not Bot!

Quote from AionClassicFanBoy99

Now if your friend is sure he did nothing wrong/against ToS, and the support is uncooperative you might try reaching to the legal deparment of gameforge with a formal notice about this matter.

If that won't resolve the situation the only [potential] solution would be going to court, and - as far my knowledge go - there was a case like that in the past (where player got unjustly banned and went to court and won after like 5 years and got unbanned)

Thanks a lot for the reply.

Will try the legal department. It sucks as he does not cheat and I am going to end up lleaving just cos I mostly play this game to play aion with him

Honestly, if your friend was wrongfully accused of botting and got banned, it might help if he had some screenshots at the moment of disconnect.

Overall i dont expect you'll succeed in any claim against gameforge, mainly because they are judge jury and executioneer in this case, they have the right to suspend the account, its in their legal code.

They MIGHT (and i cant capitalize it enough) direct you to whatever proof they have on this topic IF you ask tactfully, politely, and not in the form of a COMPLAINT.

A SUPER IMPORTANT THING IS TO REALIZE AS YOU TYPE THAT THERE IS A HUMAN ON THE OTHER SIDE OF THE LINE AND HE'S NOT FAMILIAR WITH YOUR CASE HOWEVER HE PROBABLY EXPERIENCED ALOT OF BOTTERS WHO CLAIM THEY DIDNT BOT, AND THAT DOES NOT HELP YOUR CASE.

if you put that in mind and take that into account with what you ask and how you ask it

you might MIGHT have a chance

Nahh. They said case closed, no proof needed and will not reply to any further Communications... As you said. Jury and executor style.

I totally understand the human factor. A lot of people that bot will say they don't... It's the whole thing about not wanting to even acknowledge they might have made a mistake and actually bring some proof forward that baffles me.

My friend actually closed the game and went for work and when he got back he got the msg so not even kicked whilst playing...

Gameforge has lost 2 players (him and me cos I refuse to play any more)

I hope things like this are more regulated in the future..

Gameforge support is one of the worst tbh. I've been banned without proof several times too for "cheating" because I was making asmos mad climbing mountains on their maps and killing them. I have like 100 screenshots of people accusing me of random ass hax. Whether you get banned or not depends entirely on how many people report you basically. If a lot of QQers report you - you will get banned for cheating. And they don't even provide proof. Most of the support team has not played Aion at all I think. I even had GMs contact me ingame to ask me how I got to where I got and after I showed ingame he said ok np and after few days I got banned still Then I had to post a video of where I kisk and they unbanned me and apologized... No compensation for lost days tho. That'd be too professional.

Gameforge support = guilty until proven innocent. Your best bet is to be polite and maybe have a video of last 5min when you got banned.

Tha ks for the Info.

He was very polite but it was the Spanish support as he is Spanish and they didn't want to hear anything about it.

Last thing he did before logging out is 5 runs of the nightmare run to get skins. So the only thing they could see is that he did that run 5 times.

But again. The Spanish support not giving him any info and don't want to answer anything. Dunno if it's cos there is only one support person for the whole Spanish language and he is overwhelmed with work or they just don't care... Who knows. But the outcome is no further coms and that's that.

Anyway. Done with gameforge. Pitty cos we have been waiting for 10 years to play aion together again and remember our good old rifting times.