Aion Riftshade

Description:
Teleported to Eltnen to finish some old campaign quest. Upon clicking the teleport button, the game froze and wont unfreeze. Force closed the game, reopened it and upon trying to log in onto my character, game freezes with the screen attached below.

To Repro: In Sanctum, go to the teleporter NPC and teleport to Eltnen.

Current Result: Game freezes when teleporting to eltnen. Hard Lock.
Expected Result: Character successfully teleports to Eltnen.

Character: Arkheals
Game: Aion Classic

Tried:

- Repairing

- Reinstalling both Launcher and the Game

- Deleting "Data" and "l10n" folders, repairing

- Turning "Safe Boot" both on and off

- Switching in game language

I used to have this issue by trying to enter some zones and/or dungeons. Supposedly it was because my Aion was not installed on the drives c: or d:. Since I reinstalled the game on c: the issue disappeared.

Quote from Angel

I used to have this issue by trying to enter some zones and/or dungeons. Supposedly it was because my Aion was not installed on the drives c: or d:. Since I reinstalled the game on c: the issue disappeared.

I've got 3 drives
D - 1TB SSD for storage
F - 1TB NVME SSD for games
C - 250gb NVME SSD for system

Same thing happens when I instal Aion on all of them.

I went through and extensive conversation with the support trying various of things.

In the end the thing that fixed the issue was... Turning off Antivirus (Kaspersky) for the duration of instalation of the client and the game.


Turned off Kaspersky, downloaded a launcher, then the game. Opened the game and everything worked. Quests are acceptable and are fully displayed. Eltnen no longer freezes my game and the characters that were stuck there, are now fully accessible.

I've opened Kaspersky after I checked if everything works out and it remained fixed.