If you've experienced that annoying 5-minute server downtime, especially when you were trying to enter a dungeon and got a "fail," hit us up in the DMs with your in-game name and the dungeon's name. We'll hook you up with a rollback scroll for entry reset (if it's available, of course; if not, we can't reset it, sorry).
We'll check every player's details. If you weren't actually in the dungeon when the server went down, your account will face a one-month ban for trying to deceive the admins.
Thanks for your understanding!
p.s.
Around 15:03, everyone got kicked off as the server connection dropped.
Aion Riftshade has superior stability to prevent issues like this. You'll never have to worry about such downtime or deceitful players. We're solid with our server-side anti-cheat and stable EU hosting. We're investigating what caused the brief outage.